Full-Time Hybrid Role: Clinic Coordinator & Clinical Skin Therapist – The Bespoke Clinic, Newcastle upon Tyne

The Bespoke Clinic is a private, CQC-registered clinic in Newcastle specialising in functional medicine, holistic health, hormones, and integrative skin care. We take a root-cause, functional approach — blending advanced testing, hormone support, and personalised skincare.

We are now looking for a warm, proactive, and capable individual to join us full-time in a ‘hybrid role’ that blends front-of-house clinic coordination with hands-on clinical skin therapy. This role would suit someone with experience in both patient-facing admin and skin-focused clinical support, who thrives on variety and takes pride in delivering thoughtful, professional care.

You’ll be the first point of contact for our patients — welcoming them, managing bookings, and guiding their experience — while also supporting consultations, performing skin health treatments, and (if trained) carrying out phlebotomy for functional testing. This is a meaningful, people-centred role where your presence will be felt at every step of the patient journey.

🧩 What you’ll be doing:

• Welcoming and supporting patients, managing the inbox and appointment schedule
• Taking payments, organising recalls, and managing bookings and enquiries
• Liaising with labs and supplement companies (ordering tests, chasing results)
• Performing blood draws for hormone and functional testing (if phlebotomy-trained)
• Taking observations (BP, weight, height) and supporting consultations
• Performing or assisting with skin treatments such as microneedling, polynucleotides, and peels
• Supporting skin assessments using our digital facial analysis device
• Advising on and promoting medical-grade skincare in line with protocols
• Maintaining a clean, calm and professional clinic environment, in line with CQC standards
• Helping with stock control, orders and treatment room set-up
• Supporting occasional clinic events or skincare-related marketing tasks

💫 You’ll thrive in this role if you:

• Have experience in both patient coordination and clinical or skincare support
• Are confident communicating with patients and enjoy building trust and rapport
• Are highly organised, detail-oriented, and proactive in your approach
• Have experience in phlebotomy or are familiar with working in a clinic that offers testing
• Have strong knowledge of skincare, medical-grade products, and skin treatments
• Take pride in delivering calm, considered care with a personal touch
• Enjoy variety in your week — from admin to hands-on treatments
• Are looking for a role where you can grow with a thoughtful, specialist clinic

📋 Useful experience includes:

• NVQ Level 4 or 5 in skin health, clinical aesthetics, or similar
• Phlebotomy or blood draw experience
• Clinic admin, medical reception, or patient coordination experience
• Knowledge of medical-grade skincare, hormone-related skin conditions, and other skin conditions
• Microneedling, peels, skin boosters, facial analysis tools
• Familiarity with CQC expectations and infection control in a clinical setting

💼 Salary & benefits:

• From 14.00 per hour, depending on experience and qualifications
• Pension contributions
• 28 days holiday including bank holidays
• Discounted treatments and professional skincare
• Paid training and development relevant to the role
• A calm, supportive, and inspiring environment where your role genuinely matters

This is a full-time position, with occasional evening or weekend work to support events or patient needs. We will be opening one evening a week and occasional Saturday mornings in the near future. There is some flexibility in our requirements.

To apply: Submit your CV via LinkedIn or email neet@brandlinghealth.com with a short message about why this role interests you.

Dr Neetika Dang

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