Privacy Policy

Last updated: 28th August 2025

The Bespoke Clinic is committed to protecting your privacy and ensuring that any personal data we collect is handled in a safe, transparent, and legally compliant way. This policy explains what personal information we collect, how we use it, and your rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are The Bespoke Clinic (“we”, “us”, or “our”) is a private healthcare and wellbeing clinic based in the UK. Our website address is: https://thebespokeclinic.uk

For all data protection matters, you can contact us at: hello@thebespokeclinic.uk

2. What Data We Collect We collect and process the following types of personal data:

  • Full name

  • Contact information (email address, phone number, address)

  • Medical history, symptoms, treatment notes, and other health-related data

  • Appointment and consultation records

  • Payment or billing information (if applicable)

  • Any communication sent to us via email, contact forms, or during consultations

We may also collect anonymised data from our website for analytics purposes.

3. How We Collect Your Data We collect your data directly when:

  • You book an appointment or consultation

  • You fill in a contact form on our website

  • You provide medical history during your appointment

  • You communicate with us via phone, email, or in person

Some appointment-related data is collected via Semble, our secure medical booking and patient management system.

4. How We Use Your Data We use your personal data to:

  • Provide you with healthcare, wellbeing, and aesthetic services

  • Review your medical history and assess treatment suitability

  • Schedule appointments and manage your bookings via Semble

  • Send appointment reminders or follow-ups

  • Respond to enquiries or customer service requests

  • Comply with medical, legal, or regulatory obligations

We will never sell or trade your personal data.

5. Sharing Your Data We may share your personal and medical data with the following, only when necessary:

  • Third-party laboratory providers for processing tests or diagnostic results, with your consent

  • Our secure patient management platform (Semble), used for booking and record-keeping

  • Regulatory authorities or professional bodies, where legally required

All third-party processors are GDPR-compliant and contractually bound to safeguard your data.

6. Lawful Basis for Processing We process your data under one or more of the following lawful bases:

  • Your explicit consent (e.g. when submitting medical information or agreeing to treatment)

  • To fulfil a contractual obligation (e.g. providing treatment or appointments)

  • To comply with a legal obligation (e.g. medical record retention)

  • Our legitimate interest in managing and improving our services

7. How Long We Keep Your Data We retain your personal data only for as long as necessary to:

  • Provide our services to you

  • Fulfil legal, regulatory, and medical record-keeping obligations

For medical records, we typically retain data for a minimum of 8 years following your last appointment, in line with healthcare guidance.

8. Your Rights Under UK GDPR You have the right to:

  • Access a copy of your personal data

  • Request corrections to any inaccurate information

  • Request the erasure of your data (in some circumstances)

  • Object to processing or restrict how we use your data

  • Withdraw your consent at any time (if we rely on it)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at hello@thebespokeclinic.uk

9. How We Protect Your Data We store your data securely on encrypted systems and restrict access to authorised personnel only. We implement appropriate technical and organisational measures to protect data against unauthorised access, loss, or misuse.

10. Website & Cookies We collect anonymised data via cookies to improve the functionality of our website and monitor traffic. For full details, please visit our Cookie Policy.

11. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date shown at the top.

Contact Us If you have any questions about this Privacy Policy or how we handle your data, please email us at: hello@thebespokeclinic.uk

Back To Top